A Message to Our Customers

Cleveland Flooring Logo

March 25, 2020

With the rapidly evolving news regarding COVID-19, we want to take a moment to update our customers on the steps we are taking at Cleveland Carpets and Floors to ensure the health and safety of our employees and customers.

Per Governor Kemp and County Officials we are opened with limited service. We are not allowing more than 10 people in the showroom at a time. We are also maintaining 6 feet distance between customers. The counters, doors and samples are being disinfected regularly. Please feel free to call ahead and make an appointment to meet with one of our design/sales team to ensure the space required to meet the Governor’s orders. This is subject to change as the days progress and we will update you with any changes.

Uncomfortable with coming into the showroom? Please take a look at the other shop from home options we have available. While it may come to temporary delays on installation of your home improvement project, there are still steps that can be taken towards helping make your house a home.

Cleveland Carpets and Floors has the following services to help keep your project moving forward:

  • VIDEO CHAT WITH A DESIGN COORDINATOR Discuss colors, styles, and design options with one of our qualified design coordinators. Email clevelandcarpets@gmail.com or call 770-228-6110 to schedule a chat with a design coordinator.
  • REQUEST AN ESTIMATED QUOTE Email clevelandcarpets@gmail.com or call 770-228-6110 with your estimated measurement of room, number of rooms, and product(s) of interest.
  • REQUEST FLOORING SAMPLES Samples can be requested and we will deliver them to your door and leave them outside of your house (after sanitizing). They can be returned to our store and left up against the front of our building for sanitizing before we bring them in the building. Some samples are available to ship directly to your house from the manufacturer. Email clevelandcarpets@gmail.com or call 770-228-6110 to request samples.
  • DESIGN YOUR FLOORING PROJECT VIRTUALLY Many of our manufacturers offer electronic tools for selecting samples and layout tools that allow you to visualize the product in your own living space. You can email us at clevelandcarpets@gmail.com and we will be glad to send links for manufacturers and virtual tools.
  • CURRENT CUSTOMERS: You may pay a balance or make a deposit. Call Jenny at 770-228-6110 or 770-584-7317 to pay an existing balance or to make a deposit on a project.

Our service team is in touch with existing customers daily to check on installations. At this time we are still allowed to do installations at the customer’s discretion. We are glad to reschedule for a later date if this makes our customers more comfortable. We appreciate your understanding in installation delays. We will remain in touch with customers to communicate details for how each project will move forward. Under the Governor’s order, special circumstances may be made for projects needed to maintain safety, sanitation, and essential operational functions.

We appreciate the trust you have put in us to be a leader in not only the flooring industry, but in our local community. We will continue to lead through this time. We pray for health and strength for everyone that has encountered this virus and wish them a complete and rapid recovery. Through our combined efforts, we will navigate through these uncharted waters and ultimately come out stronger and safer.

Sincerely,

Mark Mitchell
Owner/President of Cleveland Carpets and Floors